Firstly, we’d like to inform you that we take your privacy very seriously. You have to buy tickets to view our live-streamed events or attend our concerts. These tickets are available for sale on our website, which is why we ask you for your personal details. Naturally, we’ll handle your personal details with the greatest care if we need to use them to contact you. What’s more, we comply with all the requirements of the General Data Protection Regulation (GDPR). This privacy policy lists which personal details we collect, why we collect them, how long we keep them and what your rights are.

The Keys To Music Foundation / Piano Biënnale is responsible for processing your personal details.

How to contact us

Engel de Ruijterstraat 13
3621 CT Breukelen
The Netherlands

+31 (0)6 41 318317

Jill Pisters is the Keys To Music Foundation and Piano Biënnale’s data protection officer (DPO). You can contact her by email at

What personal details do we collect?

We collect and store your personal details because you’ve either used our services and/or provided these details to us yourself. The Piano Biënnale is a co-production between the Keys To Music Foundation, Musis & Stadstheater Arnhem and Stadsschouwburg Nijmegen & Concertgebouw De Vereeniging. We’ve created a processing agreement for handling your personal details.

Below, you’ll find a list of the personal details that we collect:

  • first name & surname
  • email address
  • IP address
  • other details (for example if you create a profile or provide us with details in correspondence or by phone)
  • location
  • website activity
  • internet browser & device type
  • bank account no.

What about any special and/or sensitive personal details?

It isn’t our intention to collect personal details from website visitors or service users younger than 16 y.o. without their parents or guardians’ consent. Be aware that we can’t actually check whether a website visitor is 16 y.o. or older. We recommend that parents or guardians monitor their children’s online activity to prevent websites from collecting their children’s information without their consent. If you think we’ve collected personal data about your child(ren) without your consent, please get in touch with us at and we’ll delete this information.

Why do we collect your personal details?

We collect your personal details for the following purposes or reasons:

  • to process your payment
  • to send you our newsletters and/or advertising leaflets
  • to phone you or email you if this is necessary as part of our service
  • to inform you about any changes to our products or services
  • to create an account on our website
  • to analyse your use of our website so we can make improvements and offer you products/services in line with your preferences

We’ve automated our process. How does this affect you?

We’ve automated some of our processes, for example certain decision-making processes, which can have far-reaching consequences for you. These are decisions that our applications or systems make without any human intervention. We use the following applications and systems:

Google Analytics, Facebook Business Manager, ActiveCampaign.

How long do we keep your personal details for?

We only keep your personal details as long as we need them to provide the service for which you intially provided your details.

Do we share your personal details with any third parties?

We don’t sell your personal details to any third parties. We only share your personal details if this is necessary in order to provide you with our product or service or to meet any legal obligations. We sign processing agreements with the businesses that we contract to process your personal details. These businesses are required to protect and process your personal details with the same level of care as Piano Biënnale. We remain responsible for the processing that these businesses carry out.

Do we use cookies or other similar tracking technologies?

We use functional, analytical and tracking cookies. A cookie is a small text file that we store in your device’s browser the first time that you visit our website. We only use cookies for technical purposes, for example to make sure our website works as intended or to remember your preferences. We also use these cookies to monitor our website’s operation and to optimise how it works. Lastly, we use these cookies to track your browsing behaviour so that we can offer you customised content and advertising.

On your first visit to our website, you’ll see a cookie notice informing you about our cookies and asking you for your permission to use them.

You can always disable cookies in your internet browser’s settings. What’s more, you can delete any old information stored in these cookies from within your browser’s settings.

Our website also places third-party cookies, for example cookies from advertisers and/or social media companies.

How to view, edit or delete your details

You have the right to view, edit or delete your personal details. If you’ve created an account, you can do this from within your personal settings. What’s more, you also have the right to withdraw the permission you gave us to process your personal details. Similarly, you can object to our processing your personal details or transfer your details to another company. This last right is often referred to as ‘data portability’ and means that you can ask us to save all the personal details that we have for you to a file and send them to you or another organisation.

If you have any questions or comments, or you’d like to exercise your right(s) to object and/or to data portability, please email us at

We’ll then ask you to make a copy of your identity document to make sure that you’re actually who you say you are. Before you send this scan, please black out your photo, the string of numbers at the bottom of your passport (a.k.a. the machine-readable zone (MRZ)), your passport number, your social service number, etc. These measures are intended to protect your privacy. We’ll respond to your request as quickly as possible – within four weeks at the very latest.

How do we protect your personal details?

We’d like to remind you that we take your privacy very seriously and have taken appropriate measures to prevent misuse, loss, unintended disclosure, and unauthorised access or alteration. Please get in touch with us by email at if you believe your personal details are no longer secure or are being misused.


By browsing and using our website, you accept all our conditions of use. You can find these conditions on our website or at other locations we’ve indicated. Do not use our website if you do not agree with our conditions of use.

Use of our website
We created this website’s contents with the greatest possible care. The information it contains is intended to be general. Use this information at your own risk and expense. We do our very best to make sure that this information is correct, complete and current. It may contain errors, however. We’re not liable for any damages you may incur by using our website.

Links to other websites
We link to other third-party websites from our own website. This doesn’t mean, however, that we recommend any of the products or services that these websites sell or promote. Use these links at your own risk. We’re not responsible or liable for the content, use or availability of these third-party websites, nor have we verified their accuracy, completeness, reasonableness, reliability or truthfulness.

Intellectual property rights
We own all the rights for all the information on our website or have permission from the relevant owners to use this information. ‘Rights’ include copyrights, trademarks and other intellectual property rights, and ‘information’ means text, logos, illustrations, photos, etc. You aren’t permitted to copy, reproduce, forward, disseminate, publish or sell any of the material on our website to any third parties, without prior written permission from Piano Biënnale or the relevant right holder, unless otherwise stated. You may print and/or download information from our website for your own personal use.

Digital communications
We can’t guarantee the security or timely delivery/processing of any emails or other electronic messages you send us. This is why we don’t accept any liability for the consequences of non-delivery or delayed receipt/processing.

Applicable law
Our website and these conditions of use are subject to Dutch law. The Dutch version of these conditions takes precedence over this English version if there are any discrepancies or differences in interpretation. Only a Dutch court has the jurisdiction to resolve any disputes relating to our website.

We reserve the right to alter the information on our website at any time without prior notice. This also applies to our conditions of use. For this reason, we recommend that you regularly check for any changes to our website’s information or our conditions of use.