FAQ

Frequently Asked Questions

Questions about concert streams

Are there seats available in the concert hall?

No. Due to corona measures, it’s only possible to visit the Piano Biënnale online. Hopefully, we’ll be able to hold the next edition offline and welcome you in person.

What’s the best way to listen to a concert?

We recommend using a good pair of headphones or sound system to listen to the Piano Biënnale’s concerts. You can connect most smart TVs to your device from the streaming page. Make sure you have a good, stable internet connection. You can test your set-up an sound quality on our sound check page.

What do I need to listen to a concert?

You need a good, stable internet connection. Using an Ethernet cable to connect your device to your router is the best option, but Wi-Fi or 3G, 4G or 5G mobile data connections will work too. You will also need an up-to-date internet browser on your device, for example Google Chrome, Mozilla Firefox, Microsoft Edge or Apple Safari.

Our staff can provide a lot of help (preferably via chat) but not technical support for your device, browser or internet connection. We Kindly request that you do not contact us about technical issues.

You can listen to concerts using a smartphone, tablet, laptop, desktop or smart TV. We recommend using a good pair of headphones or a speaker system for the best sound quality.

You can also connect your laptop or desktop to your TV using an HDMI cable or casting:

My audio or video isn’t working correctly. What should I do?

There may be audio and/or video problems. Your device or internet connection may be at fault. Make sure you have a stable internet connection and your browser is up to date.

First, try refreshing the page. This solves many frequently occurring problems. On Windows, press F5 and on Mac, pass command+R. Most browsers also have a refresh button, which looks like a circular arrow. If you’re still experiencing problems, try using another internet browser and/or device. Try playing a video on another website to see if audio and video are working for those sites. And make sure you haven’t got your sound on mute.

If you’re still experiencing problems, try shutting down and restarting your device. And if worse comes to worse, all the concerts are accessible for up to one month after the performance.

Also make sure that you don’t use a social media blocker in your computer settings or have an anti tracking blocker turned on. Also make sure you that video play on websites is on permission in your settings.

Video output has frozen or stopped working. What should I do?

First, try refreshing the page. If you’re viewing a recording, the video will rewind to the start. Based on the time after the start of the concert, work out how far you had watched. If you’re live-streaming, refreshing your browser will return you to the live moment in the performance and continue from there.

If you continue experiencing problems, check your internet connection, mobile data quota and your device’s video settings. And if worse comes to worse, all the concerts are accessible for up to one month after the performance.

How do I attend an Encore and Meet & Greet? And what is ‘Zoom’?

Zoom is a free platform for video meetings based in the US. You’ll need to install Zoom on your device to attend the Encore’s with our pianists. Go to the Zoom website and click ‘Sign up, it’s free’ in the top right-hand corner. To sign up, you’ll have to enter a date of birth, but this information isn’t stored. Next, enter your e-mail address and a password to download an install Zoom. You’ll be up and running within a few minutes.

This part of our program takes place away from the Piano Biënnale website and isn’t, therefore, subject to the Piano Biënnale’s terms & conditions. You’re responsible for creating your Zoom account and whether you agree to Zoom’s own terms & conditions.

Can I watch concert recordings at a later date?

Yes. You can (re)watch concerts for up to one month after the performance.

With a ‘go-as-you-please’ pass, you can (re)watch any concert for up to one month too.

Questions about Piano Biënnale

I’d like to support the Piano Biënnale.

Become a Friend of the Piano Biënnale by completing the form on this page.

Who’s behind the Piano Biënnale?

Internationally renowned pianist Daria van den Bercken came up with the idea for the Piano Biënnale. She works with a dedicated team of experts to make the festival a resounding success.

Is the Piano Biënnale held regularly?

Yes. As its name suggests, we’ll be holding the Piano Biënnale every two years.

Questions about tickets

How do I buy a ticket?

You can buy a ticket from the menu on the right-hand side of the selected concert’s web page. If ordering online isn’t working for you, you can always order your tickets from the concert hall where the concert is being held. However, you need an email address to receive the link to your streamed concert(s).

How do I pay?

You can pay for tickets, or make a donation, using iDeal or by credit card (Mastercard or Visa).

How do I use my discount code?

You can enter your discount code in the bottom left-hand corner of the shopping basket summary page. Your discount will be applied automatically to your order.

I’m watching with two or more people. How many tickets do I buy?

Great to hear you won’t be watching alone! But you only need to buy one ticket. You can always make a donation to the Piano Biënnale for any amount you can afford. For example, you could donate the price or part of the price of the other tickets.

Where can I find my tickets?

You can find your tickets under Online concerts once you’ve logged in to My Account. Alternatively, log in using your account details and go to the concert’s webpage. Click the red ‘View concert’ button to go to the performance’s streaming page.

I’ve lost my ticket or didn’t receive it. What should I do?

Log in to My account. Here you’ll find any tickets you’ve ordered. We do not send any tickets or links by email. Logging in to ‘My Account’ gives you access to the concerts you’ve bought a ticket for.

Can I return my tickets?

Unfortunately, you can’t return a ticket once bought. If you’re not able to attend a live concert, you can watch the recording for up to one month after the performance. To do this, log in to My account and select the concert in question.

I didn’t hear about a cancellation. How is this possible?

We only keep personal details for the person who bought the ticket(s). We contact them, assuming they provided correct details. If you didn’t receive a notification email, contact us at info@pianobiennale.com, so we can verify your address and keep you posted in the future.

Questions about your account

I’ve forgotten my password.

You can create a new password on this page.

I haven’t got an account.

You can create an account when you buy a concert ticket.

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